E-Commerce; DTC Associate

E-Commerce (DTC) Associate Job Overview

The E-Commerce (DTC) Associate will be part of the User Operations Department, supporting the day‑to‑day operations of the CHAGEE App and direct‑to‑consumer (DTC) business in Indonesia. This role is responsible for supporting app‑related initiatives, membership operations, CRM activities, and voucher implementation to support member engagement, customer experience, and DTC business performance. The role will work closely with cross‑functional teams to ensure smooth execution of app initiatives, membership mechanics, and customer touchpoints across the CHAGEE App ecosystem.

• Channel Operations: support the daily operations of DTC channels (e.g., CHAGEE App, CRM tools) to ensure smooth execution and customer experience; support voucher setup, in‑app initiatives, and customer journey execution based on business requirements; monitor app operational issues and coordinate with relevant stakeholders for resolution.
• Member Operations: support membership initiatives to drive member engagement and repeat purchase; assist in CRM execution and member tagging based on business requirements; support customer communication setup based on predefined user journeys and segmentation.
• Data Monitoring & Support: support day‑to‑day monitoring of key DTC metrics and app‑related performance; assist in data consolidation and dashboard updates based on business requirements; ensure data accuracy and support tracking for membership, CRM, and app initiatives.
• Administrative & Operational Support: support administrative processes related to DTC initiatives, partnerships, and vendor coordination; assist in contract documentation, invoice submission, payment tracking, and vendor coordination for timely operational execution.
• Customer
  
  Experience:
  
  support issue follow‑up and resolution to ensure a seamless membership and app experience.

• Understanding of e‑commerce, DTC, CRM, or digital operations.
• Good numerical skills with high attention to detail and accuracy in execution.
• Comfortable working with data and dashboards to support day‑to‑day operations.
• Good proficiency in Excel (e.g., formulas, pivot tables, data organization).
• Understanding of UI/UX principles and customer journey experience.
• Strong execution, coordination, and project management skills.
• Proactive, adaptable, and eager to learn in a performance‑driven business environment.