Customer Experience Database Officer

Responsibilities

• Perform daily verification of customer leads in Zoho CRM
• Validate customer information (contact details, intent, source, duplication, accuracy)
• Conduct customer verification calls or checks at lead creation stage and pre‑payment stage (as required)
• Flag inaccurate, incomplete, or suspicious data for correction or escalation
• Maintain clear documentation of QC findings and corrections
• Work closely with Sales and Customer Service teams to resolve data issues
• Support data cleanup exercises and historical audits
• Ensure QC checks are completed within defined SLA timelines
• Follow QC SOPs and escalation frameworks set by QC Team Lead

• 1–3 years experience in operations, customer verification, CRM support, or sales admin
• Comfortable making outbound verification calls to customers
• High attention to detail and accuracy
• Familiar with CRM tools (Zoho, Salesforce, Hub Spot, etc.)
• Able to follow structured processes and checklists
• Strong communication skills (verbal & written)
• Trustworthy and able to handle sensitive customer data
• Comfortable working with repetitive tasks while maintaining accuracy