Job Description & How to Apply Below
Location: Daerah Khusus Ibukota Jakarta
A financial infrastructure company in Jakarta seeks a Head of Merchant Happiness to enhance customer trust and experience. This strategic role involves leading customer service operations, managing crises, and ensuring a data-driven approach to customer satisfaction. Successful candidates will have 10+ years in Customer Experience and a strong background in fintech or regulated environments. They must be exceptional leaders, able to scale teams effectively in a high-growth context, emphasizing merchant trust over short-term metrics.
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