Job Description & How to Apply Below
Analyst, Business Care Premier Service, Operations page is loaded## Analyst, Business Care Premier Service, Operations locations:
Jakarta Head Office time type:
Full time posted on:
Posted Todayjob requisition :
WD83729
* Serve as the primary point of contact for corporate customers, effectively resolving inquiries, issues, and requests across various channels while ensuring high levels of satisfaction.
* Adhere to established operational procedures, maintain accurate customer records, and ensure compliance with all relevant policies, including data security and escalation protocols.
* Determine customer requirements and provide accurate information, support, and solutions.
* Resolve customer inquiries and issues efficiently and effectively via call, email, and chat channels.
* Fulfil customer requests and escalate complex matters to appropriate support teams when necessary.
* Conduct thorough analysis and investigation as part of the customer resolution process.
* Maintain and update customer databases with accurate and relevant information.
* Liaise and collaborate with internal stakeholders, including support teams, to ensure seamless customer service delivery.
* Consistently meet and exceed established quality assurance and customer service metrics, ensuring a high level of customer satisfaction in all interactions. This includes adhering to call handling procedures, response times, and communication protocols.
* Proactively engage in ongoing training and professional development to stay updated on product knowledge, service offerings, and company policies. Actively contribute to and utilize knowledge base resources to ensure consistent and accurate information delivery.
* Strictly adhere to data privacy and security protocols, ensuring the confidentiality and protection of sensitive customer information in all communications and record-keeping.
* Effectively manage workload and prioritize tasks to ensure timely resolution of customer inquiries and requests, contributing to overall contact center efficiency.
*
* Location:
** Jakarta Head Office
** Job:
** Customer Service
*
* Schedule:
** Regular
* * Employee Status:
** Full time
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×