Customer Support Specialist

Responsibilities

• Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
• Resolve technical issues including debugging customer sites to aid in problem resolution
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing company products inside and out so that you can answer customer questions.
• Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers
• Follow up customers to ensure that their problems are resolved

• Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
• Fresh graduate with great willingness to learn welcomed to apply.
• Good proficiency in MS Office (Word, Excel, Powerpoint)
• Willing to work in night shift and weekend as needed
• The capacity to work well within a team.
• Attention to detail and logical thinking.
• The capacity to clearly explain a technical problem to a customer.
• Posses excellent problem-solving skills.
• Preferable have previous experience or skills in techs