Customer Service Export & GMA Manager

Responsibilities

• Communicate with customers through email, MS Teams meetings, and Whats App (as required).
• Manage Purchase Orders (PO) from GMA customers, ensuring customer requirements are fulfilled and all documentation is complete.
• Coordinate and create Stock Transfer Orders (STO) and Sales Orders (SO) for Intercompany OUs (UK & Africa).
• Collaborate with Planning, Logistics, and third-party suppliers to ensure shipment alignment and document completeness.
• Consolidate demand forecasts from OUs during Week 1 of each month.
• Collect and consolidate monthly Supply Chain reports for global reporting purposes.
• Prepare and monitor Customer Service Level (CSL) reports for export activities.
• Ensure timely and accurate execution of the Order-to-Invoice process.

• Minimum 4 years of experience managing Export Customer Service operations, preferably in an FMCG company.
• Experience as a Customer Service professional specializing in international trading/export operations.
• Strong knowledge and experience in managing Order-to-Invoice processes for Intercompany OUs and GMA customers.
• Proficient in SAP and Microsoft Office applications.
• Good command of English, both written and spoken, is mandatory.
• Agile, collaborative, and possess strong communication skills.