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HelpDesk/Support Customer Service Rep Bilingual Customer Success Mgr./ CSM

Customer Experience Analyst

Job in Daerah Khusus Ibukota Jakarta, Jakarta, Indonesia
Listing for: Adapundi
Full Time position
Listed on 2026-07-09
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 89280000 - 133920000 IDR Monthly IDR 89280000.00 133920000.00 MONTH
Job Description & How to Apply Below
Location: Daerah Khusus Ibukota Jakarta

Responsibilities

  • Handle customer issue follow-ups, problem analysis, and resolution.
  • Investigate and report customer accident cases.
  • Monitor and analyze CS daily data for complaint performance improvements.
  • Track and review daily and weekly complaint reports.
  • Provide product training materials and customer service SOPs.
  • Ensure efficient complaint handling and improve resolution timelines.
    • Qualifications
  • Knowledge of customer service operations, complaint tracking, and resolution techniques.
  • Experience in CS performance monitoring and data analysis.
  • Familiarity with customer feedback tools and CRM platforms.
  • Strong problem-solving and issue-resolution skills.
  • Excellent written and verbal communication skills.
  • Attention to detail and ability to handle customer escalations effectively.
    • #J-18808-Ljbffr
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