Customer Support ( Qontak
Job in
Jakarta, Jawa, Indonesia
Listed on 2026-07-15
Listing for:
Mekari
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon.
We need more people like you: builders and owners with calculated ambition who are ready to elevate through impact and raise Indonesia's software standard.
- Handle user inquiries and complaints through live chat, phone call, and email
- Ensure user satisfaction through feedback and solution
- Inform user in case of website maintenance or any other problems occurred
- Collaborate with internal team to handle complaints and other inquiries
- Minimum of 1 year working experience in Customer Support or related fields. Fresh graduates from all majors are also welcomed to apply
- Experience in handling user inquiries and complaints through live chat is a plus
- People-oriented, proactive, and communicative
- Good analytical and problem-solving skills
- Good personality
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