Senior Product Manager - Flights OTA Product & Design Kuala Lumpur

About Wego

Wego is the leading travel app and the largest online travel marketplace in the Middle East and North Africa. Our mission is to make travel better by helping millions of people discover, compare, and book flights, hotels, and travel experiences with confidence.

Founded in 2005, Wego has grown from a metasearch engine into a full travel platform — combining powerful search with our own OTA products, where we don't just point travellers at a fare, we sell it, ticket it, and stand behind it when plans change. Millions of travellers use Wego every month across hundreds of airlines, hotels, and travel providers.

That shift — from sending traffic to owning the transaction — is what this role exists for.

Flights OTA experience is a hard requirement. Without it, please don't apply. We will not shortlist strong generalist PMs, strong marketplace PMs, or PMs whose travel experience is limited to metasearch, aggregation, or affiliate funnels. Not because those people aren't good — because this domain cannot be learned on the job at the speed we need, and we've stopped pretending otherwise.

Here's the job at its best.

A traveller flying Jeddah to Manila has her flight cancelled by the airline sixteen hours before departure. She's connecting through a hub, she has carry-on only, and she holds a passport that won't get her landside anywhere en route.

The weak answer is "we'll refund you and you can rebook." The right answer takes about four seconds of expert reasoning: this is an involuntary cancellation, so the punitive change rules attached to her deep-discount fare don't apply — the ticket refunds in full, penalty‑free. So refund it, re‑shop the whole trip with her original budget restored, and rebuild her on two separate tickets through a different hub — having checked that the connection clears minimum connecting time, that both flights use the same terminal, and that she never has to re‑clear immigration or re‑check a bag, because she has neither the visa nor the luggage to survive a self‑transfer.

Send her two options. She's rebooked before she's finished processing the cancellation SMS.

That one decision reaches across supply, shopping, booking, ticketing, refunds, and finance. It requires reading the fare rules correctly, knowing whether the airline filed a bespoke policy for that market — the one that arrived by email last Tuesday and lives in a Google Doc — pricing a live re‑shop, issuing on a new PNR, refunding the old ticket, and leaving a money trail that reconciles.

Every layer of it has a way to be quietly wrong: the GDS will cheerfully let you void a ticket the airline has forbidden you to void, and the debit memo turns up six months later with a penalty and an admin fee attached.

Today perhaps a dozen people at Wego can reason through that end to end, and they're doing it by hand, one traveller at a time, while the other 99% of contact volume drowns them.

We're building the system that does it t's the role.

If you read that and were already thinking about MCT, terminal changes, and whether the involuntary rules genuinely apply to that fare — good.

Own a Flights problem space end-to-end — not a screen, not a funnel stage. You'll take the traveller journey across shopping, booking, and post-booking and be accountable for how it performs commercially and how it behaves when reality intervenes: fares that move, tickets that fail, schedules that change, and travellers who need to cancel.

The scope deliberately spans surfaces. Metasearch and comparison remain central to how travellers find us, but the interesting problems now sit in the seams — where a supplier switch at booking time creates a support contact three days later, where a baggage allowance we didn't parse at search time becomes a refund dispute, where the fare rule we couldn't read at purchase becomes a $700 agency debit memo six months on.

This is an individual contributor role with real leverage. You'll lead cross-functional squads across Engineering, Design, Data Science, Supply, Commercial, Finance Ops, and Customer Support, and you'll be measured on outcomes — conversion, traffic…