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Multi-Channel Customer Operations Lead

Job in Jakarta Selatan, Jakarta, Indonesia
Listing for: Sefas Group
Full Time position
Listed on 2026-08-24
Job specializations:
  • Customer Service/HelpDesk
    CRM Systems & Management, Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
Location: Jakarta Selatan

SEFAS Group in Indonesia is seeking a Customer Operations Manager to oversee multi‑channel contact and govern the transition of customer support from in‑house to outsourced partners. You will coordinate with Operations, Marketing, Fleet, IT, and Finance to ensure accurate, consistent handling of inquiries via call, chat, and email.

The role requires leadership, a track record in customer operations, and fluency in English.

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