Customer Service & Operations Selatan
Listed on 2026-09-14
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Customer Service/HelpDesk
Office Administrator/ Coordinator -
Supply Chain/Logistics
Office Administrator/ Coordinator
Customer Service & Operations - Jakarta Selatan
About AIM Logistics
PT Anggaraksa Internasional Multimoda (AIM Logistics) is a transportation company specializing in Dangerous Goods logistics, serving clients in the Oil & Gas and Mining industries.
The Role
We are looking for a Customer Service & Operations Staff to support customer communication, quotation preparation, operational coordination, and day-to-day service execution. This role will act as a key link between customers and internal teams to ensure service requirements are properly communicated and followed through.
What You’ll Do
Handle day-to-day communication and coordination with customers.
Prepare quotations accurately and in a timely manner.
Coordinate customer requirements with Operations and other relevant internal departments.
Monitor service progress and follow up on operational activities related to customer requests.
Ensure customer requirements, updates, and operational information are communicated clearly to the relevant teams.
Maintain strong and professional relationships with existing customers.
Understand customer business activities, requirements, challenges, and future plans.
Support the Business Development Manager in maintaining customer relationships and identifying potential business opportunities.
Assist with administrative documentation related to customer and operational activities.
What We’re Looking For
Minimum Diploma (D3) or Bachelor’s Degree (S1) in any discipline, preferably in Management, Business, Logistics, or a related field.
Minimum 1 year of experience in Customer Service, Operations, Logistics, Customer Relations, or a related role.
Good English communication skills, both written and verbal.
Good administrative, coordination, and operational follow-up skills.
Proficient in Microsoft Office, particularly Word, Excel, and Outlook.
Strong interpersonal and customer service skills.
Detail-oriented and able to maintain accurate documentation.
Able to coordinate effectively across departments and manage multiple priorities.
Comfortable working in a dynamic operational environment.
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