Customer Service Agent, Sea Freight Import

• Perform the day-to-day operations for imports activities and to ensure met with customer requirements
• Open job in Cargowise ATD + 1 or after receiving a pre-alert from DSV Origin and liaise it to the customer
• Ensure inward manifest submitted timely and correctly
• Ensure correct Credit Note (AGI Invoice) and Debit Note (AGI CRD) were inside the pre alert from DSV origin before approval and register for dispute once found incorrect amount
• Ensure all import documents such HBL, MBL and other supporting documents are tally, update milestone data into Cargowise1 timely as company rule
• Check and receive customer document and ensure the document is aligned, corrected as company standard or government standard
• Provide proactive communication with customer, communicate and coordinate with internal department, external third parties and overseas partner to meet customer requirement
• Work closely with internal department, Sales / Commercial, Finance, Customs Clearance, Domestic to ensure seamless service and customer satisfaction
• Looking for the most suitable shipment arrangements or shipment solutions
• Shipment tracking and proactive to update shipment status to customer timely
• Provide for precise and accurate answer or information to customer inquiry or concern
• Adhere to all shipment IOP/SOP’s, compliance procedure and working instructions
• React to any irregularity (temperature excursion, cargo damage, security, miss routing, short landed) proactively and report to superior/manager maximal 1 day after irregularity founded to get any assistance or feedback to customer
• Handle customer complaints, follow up, verify credit terms, shipment status and coordinate with departments concerned on related issues
• Proceed, feedback, update pre-claim details and status to customer
• Ensure to meet KPI FIS achievement as per company rule (Milestone, Data Quality, Auto rate, Debit/Credit Note, Speed Of Invoicing, Run Off etc.)
• Ensure that FIS job can be CMP timely as per company rule
• Ensuring operational excellent with target is zero miss handling
• To ensure that PRS origin, Debit/Credit Note are sent timely and corrected, input Work in Progress (WIP) revenue, Accrual cost and ensure for zero run off
• Participate in monthly closing and all aspect related with PNL whether WIP / Accrual has been inputted properly especially for DTOV shipment (Document Hand Over)
• Participate in meeting / joint meeting with internal and external to coordinate, technical meeting to provide services as per customer requirement and SOP

Job Req Number: 126894

Time Type:
Full Time

Work Location:

Jakarta

Entity: DSV Transport Indonesia

• Perform the day-to-day operations for imports activities and to ensure met with customer requirements
• Open job in Cargowise ATD + 1 or after receiving a pre-alert from DSV Origin and liaise it to the customer
• Ensure inward manifest submitted timely and correctly
• Ensure correct Credit Note (AGI Invoice) and Debit Note (AGI CRD) were inside the pre alert from DSV origin before approval and register for dispute once found incorrect amount
• Ensure all import documents such HBL, MBL and other supporting documents are tally, update milestone data into Cargowise1 timely as company rule
• Check and receive customer document and ensure the document is aligned, corrected as company standard or government standard
• Provide proactive communication with customer, communicate and coordinate with internal department, external third parties and overseas partner to meet customer requirement
• Work closely with internal department, Sales / Commercial, Finance, Customs Clearance, Domestic to ensure seamless service and customer satisfaction
• Looking for the most suitable shipment arrangements or shipment solutions
• Shipment tracking and proactive to update…