Customer Relations Officer — Onsite

Customer Service Officer

Our client is seeking a diligent and customer-oriented Customer Service Officer to join their team in Depok
. In this role, you will be the cornerstone of customer interaction, managing inquiries, resolving issues, and ensuring a positive brand experience. Your dedication to providing exceptional service will be key to building strong customer relationships and fostering loyalty. This position offers a stable career path within a respected company, allowing you to develop your skills in communication, problem-solving, and conflict resolution, all while working from our accessible office location in West Java
.

Key Responsibilities

• Manage and respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate product and service information to customers.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, applications, and requests accurately.
• Maintain detailed records of customer interactions and transactions.

Requirements

• Experience in a customer service or administrative role.
• Excellent verbal and written communication skills in Bahasa Indonesia and English.
• Strong interpersonal skills and a patient, professional demeanor.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in basic office software and familiarity with CRM systems.

Benefits

• Competitive monthly salary and potential for performance incentives.
• Comprehensive health and medical benefits.
• Paid time off and company holidays.
• Opportunities for professional growth and training in Depok.
• A supportive and structured work environment.