More jobs:
Job Description & How to Apply Below
PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client’s needs.
OUR SERVICE- MANPOWER SERVICE
- BELOW THE LINE ACTIVATION
- ACQUISITION EXPERT
Job Description:
- Deliver exceptional Social Media Customer Experience (including community engagement) to our passengers, peers & drivers. - Provide social media support on all Grab's owned social media channels within set SLAs and KPIs.
- Perform outbound call or investigation for certain cases (if necessary)
- Resolve product or service problems by clarifying the user's complaint; empathizing with the user,
- determining the cause of the problem; selecting and explaining the best solution to solve the problem; coordinate with various departments for resolution; escalating using escalation procedures if needed and following up to ensure resolution
- Compose thoughtful and accurate messages or customize prepared responses to customer inquiry on social.
- Own special escalation cases, research and troubleshoot problems Deliver on all deadlines and seamlessly execute in a fast-paced environment
- Able to commit flexible in changing shift schedules and work during weekends and holidays. Requirements:
- Min D3 graduated with 1 year of experience working in social media community management (Facebook, Twitter and Instagram)/ have experience in Customer Service and/or in Social Media
- Passion for all things social - staying on top of the latest trends, platform updates, as well as local nuances of consumer behavior
- Define opportunities to add value and proceed with little oversight & supervision
- Strong cultural curiosity and understanding of current trends and tech related issues.
- Up-to-date on local internet lingo is a plus
- Able to comprehend English both in writing and speaking
- Customers/Consumers/partners' oriented
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×