Korean Speaker; Customer Support Job Jakarta area,Jakarta Selatan Indonesia,Customer Service/HelpDesk

Position: Korean Speaker (Customer Support)
Location: Jakarta Selatan

Instagram (English account & Indonesian account)

Tik Tok (English & Indonesian)

Whats App (single account connected to all platforms)

Respond to customer inquiries as quickly as possible with a polite, warm, and reassuring tone.

Guide customers through the full flow:

Answer questions using FAQ, prepared scripts, and clinic guidelines, while personalizing responses based on patient needs.

Follow up consistently with interested leads to maximize conversion.

Multilingual Communication (Critical Role)

Communicate clearly and accurately with:

English-speaking patients

Korean clinics and coordinators

Translate and explain patient requests, concerns, and expectations into Korean accurately (no misinterpretation).

Ensure clinics fully understand What the patient wants:

Any fears or special requests

This role requires Korean speaking ability, not just reading.

Learn and understand:

Plastic surgery procedures

Dermatology treatments

Medical aesthetic terminology

Be willing to continuously study:

Procedure names

Basic risks and recovery timelines

Differences between treatment options

Ask questions internally when unsure rather than guessing.

In the early stage, assist with KOL / influencer outreach, including:

Sending DMs to influencers

Introducing the brand and procedures

Coordinating basic collaboration inquiries

Work closely with the Marketing Team to support exposure and lead generation

Internal Coordination & Reporting

Update customer status and consultation notes in CRM / Notion.

Track:

Inquiry status

Consultation outcomes

Payment confirmations

Coordinate closely with:
Korea HQ, Marketing Team, Operations Team

Handle no-show cases and provide feedback to improve Customer Experience (CX).

Requirements (Mandatory):

Language Proficiency (Very Important)

Korean:
Conversational to business-level speaking required. Min:

KIIP completion (if available)

or proven professional working experience communicating with Korean clients/companies

Communication & Personality

Kind, calm, and patient with customers.

Able to handle anxious, repetitive, or sensitive questions professionally.

Strong sense of urgency — understands the importance of fast replies.

Polite, respectful, and service-minded.

Work Skills Experience in:

Whats App-based customer service

Instagram DM / Tik Tok inquiry handling

Fast, clear, and accurate typing skills.

Highly organized and detail-oriented.

Comfortable working with:

CRM systems, Notion, Slack (or similar tools)

Preferred Qualifications

Experience in Medical tourism, Hospital / clinic customer service, Aesthetic or healthcare-related industries

Familiar with KPI-based performance systems, including:

Conversion rate

Response time

Lead follow-up efficiency

Prior experience handling international patients is a strong plus.

Key Performance Indicators (KPIs)

Response time < 5 menit

Summits Group is a global K-Beauty & Medical Group headquartered in South Korea, with a growing presence in Indonesia. In Indonesia, Summits Group operates three integrated brands:

1. MyVenus — A medical and aesthetic concierge service connecting Indonesian clients with premium beauty clinics and hospitals in South Korea.

2. MyDerma — The management and operation of Banobagi Clinic Indonesia.

3. MySkin — The import and distribution arm for selected Korean skincare brands.

4. MyWave — The beauty tourism services connecting clients with premium beauty clinics in South Korea