Customer Support Representative

Job Overview

We are looking for a responsible, customer-service-oriented CSR to join our E-commerce Sales and Support Team. As a CSR, you will be responsible for handling customer support enquiries and working in a fast-paced environment with an international team.

• Providing sales support to online customers through our CRM platform, specifically for Singapore and Indonesia.
• Handle inbound and outbound calls, servicing customers.
• Representing our brands with high standards of communication and service.
• Coordinating sales and logistics issues with the logistics and product teams.
• Meet support KPIs.

• A positive, cheerful attitude.
• Friendly, helpful, confident and engaging personality.
• Honest, diligent.
• Able to work well in a team.
• Good written and verbal communication skills.
• CRM experience.
• Experience with musical instruments and musical instrument sales.
• Problem-solving.
• Documentation skills.
• Phone skills.
• Listening.
• Resolving conflict.
• Preferred Speaking Languages - English, Bahasa Indonesia.