Retention & Growth CRM Specialist
Listed on 2026-10-26
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, CRM Systems & Management, Client Relationship Management
Jakarta, Indonesia | Posted on 04/14/2025
Worka Nova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors, such as Fintech, and e-commerce industries, supporting more than 10+ languages.
We are looking for an experienced customer relationspecialist to join our team.
As a CRM, you will ensure that our customers receive great customer service.
1. Responsible for promptly addressing their inquiries and resolving any issues.
2. Handling client inquiries, adept atcollaborating with other departments to optimize customer experience and have apassion for customer service, you are the ideal candidate for us.
3. Pursue customer development through conversion and retention.
4. Encourage and increase customer’s engagement.
5. Should have a sales background from any industry with agood track record of hitting sales KPI.
6. Capable to adapt in a fast phasing environment from product knowledge, use of front and back office and marketingoffers.
Requirements- This position requires 6 days and 12hrs of work from 8am-8pm, 8pm-8am. Rotating shift every month.
- We offer an attractive pay package, comprehensive bonuses,and opportunities for career progression within the company.
- Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.
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