Customer Service Advisor - Korean Speaking; Malaysia)
Listed on 2026-10-27
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service, Call Center / Support
Location: Jakarta Pusat
Customer Service Advisor - Korean Speaking (Based in Malaysia)
Job Title:
Customer Service Representative – Korean Support (Email, Chat & Call)
Location: Malaysia
Work Schedule: 5 days per week, rotational shifts
Job OverviewWe are looking for a dedicated and professional Customer Service Representative (Korean Support) to join our team G Tower. In this role, you will handle customer inquiries via email, chat, and phone calls
—ensuring a seamless and premium guest experience in line with luxury hospitality standards.
Respond to Korean-speaking guests via email, chat, and phone in a timely and professional manner.
Provide accurate information regarding hotel services, reservations, facilities, and promotions.
Handle guest feedback, special requests, and complaints with empathy and efficiency.
Maintain detailed and accurate records of guest interactions.
Collaborate with internal teams to resolve customer issues promptly.
Uphold brand standards in every interaction and maintain high service quality.
RequirementsFluent in Korean (spoken and written).
Must have TOPIK Level 5 or 6 certification.
Proficient in English (additional languages are a plus).
Prior customer service experience is an advantage, especially in hospitality or contact center.
Willing to work rotational shifts (including weekends and public holidays).
Professional, patient, and service-oriented with strong communication skills.
Able to work on-site in Malaysia
Competitive salary and allowances
Structured training and career growth opportunities
Multi-cultural, supportive team culture
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