Minimum Senior High School/Vocational High School (SMA/SMK) or equivalent.
Previous experience in marketplace/e-commerce operations, including customer service and order processing, is preferred.
Experience using marketplace Seller Center, particularly Shopee, Tik Tok Shop, and/or Tokopedia, is preferred.
Familiar with basic marketplace operations, including order processing, shipping labels, return, and refund processes.
Basic proficiency in Microsoft Excel/Google Sheets and general computer operations.
Good written communication skills for handling customer chats and reviews.
Detail-oriented and accurate, especially when processing orders and shipping documents.
Responsive and able to work within operational deadlines/SLA, with flexibility to occasionally monitor incoming customer chats outside regular operational hours when required.
Good coordination and teamwork skills, with the ability to follow established SOPs and work guidelines.
Responsibilities:1. Process incoming orders across marketplace platforms such as Shopee, Tik Tok Shop, Tokopedia, and Lazada.
2. Prepare and print shipping labels for the fulfillment process.
3. Ensure orders are processed according to the applicable SLA.
4. Respond to customer chats across marketplace platforms based on established SOPs and templates.
5. Provide basic information regarding products, orders, shipping, and store policies.
6. Escalate customer complaints or issues to the relevant PIC for further handling.
7. Monitor incoming return/refund requests from customers and coordinate the retrieval of returned products for unboxing and documentation.
8. Respond to customer reviews across marketplace platforms.
9. Coordinate with the warehouse/packing team regarding orders, shipping labels, and fulfillment requirements.
10. Support other marketplace operational and administrative tasks as needed.
Working arrangements: full WFO
Monday - Friday: 09.00 - 17.00 WIB
Saturday: 09.00 - 14.00 WIB
Klar Smile is an Indonesian start-up company that encourages new ways of experiencing dental care and oral wellness treatment.
By leveraging on the expertise of our experienced Orthodontists, advanced technology, and putting a customer-first mindset, we are committed to providing our customers with the highest level of dental care and oral wellness treatment at an affordable price.
Klar Smile provides a range of oral care products with star products Klar Aligner and upcoming oral care products.
Currently, Klar Smile is present in more than 800+ dental clinics all over Indonesia, making it very convenient for the 275 million Indonesian population to get dental care and oral wellness treatment
Klar Smile is an Indonesian start-up company that encourages new ways of experiencing dental care and oral wellness treatment.
By leveraging on the expertise of our experienced Orthodontists, advanced technology, and putting a customer-first mindset, we are committed to providing our customers with the highest level of dental care and oral wellness treatment at an affordable price.
Klar Smile provides a range of oral care products with star products Klar Aligner and upcoming oral care products.
Currently, Klar Smile is present in more than 800+ dental clinics all over Indonesia, making it very convenient for the 275 million Indonesian population to get dental care and oral wellness treatment
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