Learning & Development Manager | AYANA Midplaza

Responsibilities

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Guidance Team for review
• Ensure effective training programs are in place for the following:
  • New Employee Orientation
  • Re-certification
  • Train the Trainer
  • Customer Service Training
  • Technical job specific training (through certification of departmental standards and procedures)
  • Supervisory Skills Training
  • Fire, Life and Safety Training
  • Selling Skills
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• Ensure the monthly training reports are produced timely to Guidance Team & Dept Head
• Ensure all hotel training records are well maintained
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
• Design, produce and implement training program which meets specific departmental needs in conjunction with Guidance Team and Department Heads, ensuring that training session plans are structured and that training is effective
• Attend departmental training session and give feedback for their performance
• Familiarize yourself with the Ayana HR and Training Standards, localizing where necessary
• Explore and monitor trends in the field of training and development and make a recommendation for the hotel
• Work with Guidance Team and Department Head on the Personal Improvement Plan
• Assist Director of Human Resources in the preparation and management of the training Department's budget
• Liaise with other Training Managers to share experiences and resources
• Regularly communicate with staff and maintain good relations
• Talent Development
• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Deliver briefings of all internal training and development programs for Guidance Team and Dept Heads
• Work with DOHR and Guidance Team on identifying high potentials and developing a succession plan
• Work with DOHR on the implementation of Performance Review and Personal Development Plan
• Obtain a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training
• Liaise with Ayana Hospitality Management (AHM) on creation, development and implementation of training and development programs, materials and initiatives
• Liaise with educational institutions conducting hospitality and training courses
• Contribute towards hotel, Ayana Hospitality Management (AHM) and Mid Plaza group activities as directed by Director of Human Resources / General Manager
• Coach, counsel and discipline staff, providing constructive feedback to enhance performance

• Bachelor's degree in Law, Psychology, Management or Human Resources
• Indonesian: excellent command of spoken and written language is necessary;
  English: good command of spoken and written language is necessary
• 3 years of relevant experience or similar manager role, or an equivalent combination of education and work-related experience
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflect highly on the hotel, the brand and the Company
• Knowledge of Local Labour and Employment Regulations
• Proficient in the use of Microsoft Office
• Problem solving, analytical, reasoning, motivating, organizational and training abilities. Good writing skills