Ops Training & Onboarding Specialist

Job Description

• Collaborate with the HR team to facilitate new hire placement and coordinate with Training leads to align on relevant agendas and priorities.
• Analyze and define team requirements based on competency levels, skill gaps, and business updates.
• Conduct training and coaching sessions for new hires and existing team members, including onboarding programs, best practice sharing, and refresher courses.
• Ensure new hires understand and effectively use work tools, follow best practices, and comply with established guidelines.
• Design tailored training programs for team members at all performance levels, focusing on improving underperformers and measuring outcomes to ensure quality results.
• Maintain and regularly update documentation of operational processes to support training materials.

• Minimum education S1
• Being experienced as a trainer, especially in e-commerce/start-up companies is a plus
• Have good analytical skills, can think critically, and can work independently or in a team
• Have the ability to understand the context of training and present findings contextually to support action trainers
• Mastering Windows, Microsoft, and Google applications
• Mastering formulas and functions in Excel/Gsheet