National Consultant Mystery Shopping and Complaint Investigation Capacity Building

National Consultant on Mystery Shopping and Complaint Investigation Capacity Building

Job Opening

Job Opening : 279059

Job Network :

-

Job Family :
Investigation

Category and Level :
Consultants , CON

Duty Station : JAKARTA

Department/Office :
United Nations Office on Drugs and Crime

Date Posted :
Jun 15, 2026

Task 1:
Training Programme and Materials

• Objective Achieved:
  Developed and submitted a comprehensive training programme, agenda, presentations, practical exercises, case studies, role‑play scenarios, and participant handouts on mystery shopping, surveillance, information collection, evidence gathering, and reporting.
• Deliverables Produced:
  Trainer slides and facilitation guides were developed and submitted.

Task 2:
Delivery of Training

• Objective Achieved:
  Delivered a five‑day training programme for approximately 20 mystery shopper agents of the Supreme Court’s Supervisory Agency, including classroom sessions, operational planning exercises, field simulations, surveillance exercises, and debriefing sessions.
• Activities Undertaken:
  1. Delivered training sessions based on the approved materials.
  2. Designed and administered pre‑and post‑training assessments to measure participants’ knowledge and practical skills acquired during the training.
  3. Facilitated and evaluated participants’ performance during field exercises and provided practical feedback and recommendations for improvement.
  4. Developed and submitted a final report summarizing the training activities, methodology, participant performance, assessment results, key observations, lessons learned, and recommendations for future capacity‑building initiatives.