Technical Customer Service Supervisor

Overview

Weir is a global leader in mining technology for a sustainable future. We help our customers extract resources more efficiently and sustainably.

Sumbawa Island or Jakarta. Onsite in Sumbawa or 10 weeks on/2 weeks off roster from Jakarta.

Technical Customer Service Supervisor to oversee performance and optimisation of Weir’s products on‑site, acting as liaison between Weir and customer.

• Provide first‑line technical support including inspections, fault diagnosis and on‑site troubleshooting of pumps and cyclones.
• Act as on‑site company representative, building strong customer relationships and delivering expert technical guidance.
• Coordinate repairs, parts replacement, and technical solutions with engineering teams to maintain operations.
• Support spare parts forecasting and planning to reduce downtime and optimise equipment performance.
• Deliver clear technical reports and insights on equipment performance, operations, and market/competitor activity.
• Demonstrate 100% commitment to zero harm behaviours and develop a world‑class safety culture.
• Travels primarily site‑based in Sumbawa with rostered shifts of 10 weeks on and 2 weeks off.

• Diploma or Bachelor’s degree in Mechanical Engineering or equivalent instrumentation.
• Strong hands‑on experience with pumps, rotating equipment, and mechanical fault analysis in mining or heavy industry environments.
• Proven ability to work effectively in remote site conditions on a roster basis.
• Excellent communication skills to build customer relationships and produce technical reports.

• Exposure to competitor products or similar industry equipment for faster ramp‑up.
• Background in field service, site technician, or technical support roles.
• Electrical or instrumentation knowledge supported by strong mechanical expertise.
• Experience in spare parts forecasting and operational coordination.

• Competitive pay.
• Career development and learning support.
• Access to global inclusion networks.
• Regional and team‑specific benefits.
• Sharebuilder scheme.
• Wellness support for you and your family.
• Collaboration with global teams.
• Study support.