Field Service Engineer

Overview

We are looking for a dedicated Elekta Service Technician to provide complex and technically demanding support for Elekta Treatment Delivery Systems. The role requires professional representation between the customer and the company, ensuring Clinical uptime commitments are met and contractual obligations are fulfilled.

• Conduct servicing and upgrades within the local area of responsibility for Elekta Treatment Delivery Systems.
• Assist with installations of Elekta Treatment Delivery Systems.
• Act as liaison and customer support representative for the local region for service of Linear Accelerators.
• Provide phone and email support, technical advice, and “Help Desk” support as appropriate to customers.
• Independently perform routine troubleshooting and repairs on designated modality following escalation procedures.
• Carry out Field Change Orders, safety checks and modifications as instructed by the Elekta Supply Centre.
• Perform routine calibrations and preventative maintenance on designated and secondary modalities.
• Conduct planned maintenance for customers.
• Read, analyse, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers in proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Stay current on all new Elekta products.
• Submit timely and accurate reports as assigned.
• Maintain parts inventory and manage all company‑leased equipment, including computer, parts and tools.
• Assist with hardware installations as required.
• Travel overseas as assigned by the manager and perform other related duties as requested.
• Incorporate Elekta Values into all department functions and responsibilities.
• Adhere to Elekta directives, policies and procedures; represent the organization professionally and positively.
• Maintain compliance with applicable laws and regulations.

Relevant knowledge, skills and competencies:

• Degree or diploma in Electronic/Electrical Engineering (or equivalent experience).
• Minimum 1‑2 years of Elekta Linac field service experience or equivalent systems experience.
• Strong electro‑mechanical aptitude; ability to fault‑find and repair at board level & below.
• Highly motivated, dynamic, with good leadership and problem‑solving skills.
• Strong customer focus and excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to complete administration requirements in accordance with the quality system.
• Ready to work as required at times and locations dictated by customer and Elekta needs.
• Prepared to provide feedback to the Regional Service Manager on problems, solutions or opportunities.
• Perform corrective maintenance within acceptable timescales, escalating as required.
• Completed all relevant Elekta Linac Training Courses.
• Working knowledge of all Elekta products and proficiency in assigned product specialties.
• Proficiency with MS Office, Salesforce (CRM), Qlik Sense, Concur, Workday.
• Self‑motivated, capable of interacting and communicating well with all levels of business.
• Business English skills for both oral and written communication.
• Willingness to travel domestically and internationally up to 30% of the time and work independently.
• Active driver’s licence (car and/or motorcycle).

Benefits are included in the overall Elekta employment offer (see official employment package).

We are an equal‑opportunity employer. All decisions are based on merit, ability, and business needs.