Field Services Engineer

About the Position

We are currently seeking an experienced Field Service Engineer (FSE) to provide installation, basic operational training, and repair services within an assigned area to assure continuity of customer operations and high levels of customer satisfaction.

• Field Service Engineer focused on MGI NGS sequencing instrumentation as well as its affiliated equipment and assays.
• Execute on-site installations, instrument validation, maintenance and general customer training.
• Troubleshoot issues related to customer sequencing runs, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root causes and provide feedback to the corresponding department or personnel.
• Identify customer requests or complaints, and if necessary, elevate issues to solve critical tasks in the fastest manner.
• Proactively share experience, knowledge and skills with peers and help build an organization with strong professionalism. Coach and mentor new hires as needed.
• Develop and maintain positive relationships with customers in assigned territory.
• Provide strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations when needed.

• Bachelor's degree or above in electronics, biochemistry, engineering or related subjects.
• At least 3 years of experience servicing biomedical equipment, preferably molecular biology or equivalent instrumentation with high complexity.
• Prior knowledge and experience in genetics, molecular biology or bioinformatics preferred.
• Experience with IVD or equivalent regulations preferred.
• Outstanding problem‑solving and interpersonal skills.
• PC and networking skills.
• Willingness to travel mainly within the appointed region frequently. International travel, including China, may be required for training or occasional special calls.
• Good English skills, both verbal and written.

We condemn any form of discrimination and are committed to providing job opportunities to everyone regardless of sex, race, gender, religion, marital status, domestic partner status, age, national origin, disability, medical condition, sexual orientation, pregnancy, veteran status, citizenship status, and more.