Customer Success Associate Durianpay Hybrid Selatan Min. Negoti

Key Responsibilities

• Build and maintain strong relationships with enterprise customers.
• Guide merchants in adopting and understanding Durianpay’s products and features.
• Act as the main point of contact between merchants and internal teams (Tech, Product, Business Development).
• Conduct regular check-ins and review sessions with customers to identify needs and opportunities.
• Mediate issues calmly and professionally, offering clear and empathetic communication.
• Giving feedback and maintain helpful documentation like FAQs and knowledge bases.

Requirements

• Bachelor’s degree in Engineering, Finance/Accounting, Computer Science, or related fields.
• Minimum 1 year of experience in customer-facing roles (fintech experience is a plus).
• Business-level Fluent in English and Bahasa Indonesia (spoken and written).
• Strong communication skills; clear, structured, and adaptable to different audiences.
• Basic technical knowledge, familiar with APIs and system integration,has the ability to learn the product quickly, and able to support technical discussions.
• Fast learner with solid product understanding; capable of bridging merchants with product/tech teams.
• Able to reframe issues clearly to reduce miscommunication and speed up resolution.
• Critical thinker, detail-oriented, agile, and analytical.
• Willing to work on weekends, public holidays, and night shifts.