Senior Associate Quality Assurance

Role Overview

As a Senior Associate Quality Assurance, you will ensure that clients' packaged application technologies are in top shape. You will play a crucial role in proactively monitoring, investigating, and resolving application-based incidents, service requests, and alerts to keep operations running smoothly.

You will handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any service level agreements (SLAs). You will also communicate with other teams and clients to extend your support where it is needed.

To thrive in this role, you need to have hands‑on experience managing platforms, including ErP, Middleware, and other business‑critical software. You should also have moderate experience in managed services with knowledge of using ticketing tools like Service Now.

• Hands‑on experience managing platforms, including ErP, Middleware, and other business‑critical software.
• Moderate experience in managed services with knowledge of using ticketing tools like Service Now.
• Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively.
• Ability to plan activities and adapt quickly to changing circumstances.
• Effective communication skills and the ability to work across different cultures and social groups.
• Active listening skills to understand clients' needs and craft a positive client experience.
• Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary.
• A bachelor’s degree in information technology/computing or equivalent work experience.

• Hybrid Working
• Equal Opportunity Employer
• Global culture that embraces diversity
• Environment free of unfair discrimination and harassment