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Job Description & How to Apply Below
Overview
Key Measures and Activities outline responsibilities related to ITSM and end-user support, including incident handling, problem identification, service delivery, and access management.
Responsibilities- Administering, managing, and addressing improvement ideas accordingly in terms of ITSM Tool.
- End user support.
- Identify incidents or requests from users at 1st level and resolve where possible prior to escalation to 2nd level.
- Identify and address problems and provide ideas and resolution opportunities for the company.
- Deliver reliable services to the end user.
- Identify and address every availability and capability service which could be provided to the end user.
- User Access Management:
Manage user accounts accordingly. - Categorize and address incidents pointing to the right engineer and resolve immediately; consider as a problem when raised.
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