Job Description & How to Apply Below
Are you passionate and skilled at providing exceptional technical support for cloud infrastructure solutions? If so, we invite you to join our team at Arupa Cloud Nusantara as a Junior Technical Support
, only if:
You have experience in managing and troubleshooting cloud services.
You excel at diagnosing and resolving customer technical issues.
You enjoy working closely with customers to ensure their technical problems are solved efficiently and effectively.
Requirements- Technical skill is must
- Hands on Experience (installation, managing & troubleshooting) with Operating System Windows & Linux
- Familiar with System (Web, Mail, Fileshare, etc)
- Hands on Experience with Networking (routing, VPN, Load balancer is good point)
- At least 1 year experience in IT Helpdesk or Technical Support preferably in the IT industry
- Good Customer Service Skills
- Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
- Strong empathy for customers and passion for revenue and growth
- Strong computer skills and the ability to troubleshoot and diagnose problems
- Analytical and process-oriented mindset
- Ability to work in an entrepreneurial environment in a team and individually
- Responding to queries via chat, email, or phone
- Creating, monitoring, managing tickets
- Providing technical assistance for questions and problems
- Resolving problems and manage escalation to higher level if problems are not resolved
- Following up with customers to ensure full resolution of issues
- Writing technical guidance for new and updated software
- Participate on project winning/POC/Implementation
- Help to implement, deployed and excecute project with direction from presales or project manager
- Annual company bonus based on KPI scoring and company performance.
- Annual rewards trip based on company performance.
- Private health insurance.
- Training and professional development opportunities.
- A collaborative and innovative work environment.
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