Back End .Net Senior Team Lead

Job Summary

As an Applications Managed Services Engineer (L2) at NTT DATA, your primary mission is to ensure our clients’ packaged application technologies, such as ErP and Middleware, are always in top shape. You proactively monitor, investigate, and resolve application‑based incidents, service requests, and alerts to keep operations running smoothly. You handle second‑line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any SLA.

• Proactively monitor, investigate, and resolve application‑based incidents, service requests, and alerts.
• Handle second‑line support with medium complexity, ensuring timely resolution of client requests.
• Update tickets with resolution tasks and log incidents promptly.
• Communicate with other teams and clients to extend support where needed.
• Execute and document changes, ensuring proper approval in the change‑management process.
• Work with automation teams to optimize efforts.
• Coach Service Desk and L1 teams and lead initial client escalations for operational issues.
• Identify problems before they impact client services and contribute to trend‑analysis reports for continuous improvement.
• Support project work, execute approved maintenance activities, and assist in implementing and delivering disaster‑recovery functions.

• Hands‑on experience managing platforms, including ErP, Middleware, and other business‑critical software.
• Moderate experience in managed services, with knowledge of using ticketing tools like Service Now.
• Ability to handle multiple tasks, execute change‑management duties, and lead troubleshooting processes effectively.
• Ability to plan activities and adapt quickly to changing circumstances.
• Effective communication skills and the ability to work across different cultures and social groups.
• Active listening skills to understand clients’ needs and craft a positive client experience.
• Capacity to maintain a positive outlook in a pressurized environment and put in extra effort when necessary.
• A bachelor’s degree in information technology/computing or equivalent work experience.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.