Quality Analyst - Team Lead

About the job Quality Analyst - Team Lead

Responsibilities:

• Administrative work: managing user accounts in an internal tool, troubleshooting
• Monitoring metrics. Monitor, track and establish reporting mechanisms for all projects deliverable from initiation to completion.
• Triaging and escalating problem reports
• Implementing external-facing surveys in HTML, CSS, and related languages
• Querying internal databases to answer well-defined questions
• Assisting with financial audits
• Data labeling and data collection
• Ownership, management, and error free task completion for various assigned workflows in a timely manner with minimal supervision.
• Assist in conducting internal workflow reviews and monthly/quarterly audits within the program.
• Perform quantitative analysis and qualitative analysis for assigned workflows.
• Provide ongoing support and training to project team members to ensure the tasks meet the established quality and client requirements.
• Analyze current processes and recommend/implement process improvement ideas to improve quality and efficiency for assigned workflows.
• Proactive communication of any issues to management and the client
• Maintain comprehensive and updated documentation.
• Generate, receive and maintain confidential and sensitive project reports.
• Attend and participate in weekly team meetings and any occasional ad hoc meetings/training, as necessary
• Complete one-off project workflows and duties as assigned by P
• Adopt quickly to changing priorities and flexible work schedule
• Proactively manage all project requests with minimal supervision.
• Project KPIs
  - Supervise and meet project goals, timeline and completion requirements of all tasks independently.
• Monitor, track and establish reporting mechanisms for all projects deliverable from initiation to completion.
• Leading, coaching, mentoring and supporting team members on assigned projects to help build their skills and expertise.
• Provide constructive feedback to the team on all project deliverables and perform performance review and analysis on a regular basis.

• Bachelors degree or equivalent practical experience
• Working knowledge of HTML and CSS
• Excellent written and verbal communication skills
• Excellent organizational skills
• Problem solving and analytical skills
• Fluency in one or more of these languages:
  Arabic, Dutch, French, German, Italian, Swedish, Portuguese, Russian, Spanish, Turkish, Japanese, Korean, Simplified Chinese, Traditional Chinese, Polish, Thai, Vietnamese, Indonesian, Hindi, Romanian, Greek, Czech, Slovak, Danish, Croatian, Serbian, Norwegian, Bulgarian, Lithuanian, Ukrainian, Filipino, Malay, Urdu, Finnish, Catalan, Hebrew, Hungarian, Latvian, Estonian, Bengali, Slovenian