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Job Description & How to Apply Below
Location: Daerah Khusus Ibukota Jakarta
Job Description
- Analyze chatbot transcripts to identify issues and propose improvements.
- Coordinate and monitor sentiment surveys across countries.
- Evaluate chatbot features against global competitors and identify improvement areas.
- Classify historical chat data to build a structured Q&A repository.
- Label datasets with relevant tags (intent, sentiment, etc.) for machine learning use.
- Assist in compiling requirements, coordinating rollouts, and collecting post-launch feedback.
- Strong research skills, especially in analyzing external platforms and competitors
- Ability to transform unstructured data into clear, actionable insights
- Proficient in data analysis, quality assurance, and competitive benchmarking
- Detail-oriented with strong analytical thinking
- Excellent communication and coordination across teams
- Self-motivated and proactive with the ability to work independently
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