TechOps; Technology Operations

Join to apply for the Tech Ops (Technology Operations) role at Nawa Data
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• Act as first-level technical support for log investigation during operational incidents or error reports.
• Escalate potential bugs or abnormal system behavior to the engineering/development team as needed.
• Extract and organize data from logs to support operational needs.
• Monitor and analyze system/application from various sources (e.g., Log, Datadog).

• Diploma 3 / Bachelor’s Degree in Computer Science or equivalent.
• Having a minimum of 1 year of experience in Tech Ops, Software Development, System Administration, or Operations.
• Familiarity with financial transaction flows (e.g., inquiry & payment processing, balance checking, settlement).
• Experience working with system logs, application logs, or monitoring tools (e.g., Datadog).
• Ability to respond quickly and accurately during incidents or service disruptions.
• Clear written and verbal communication, especially in documenting investigation steps and explaining technical findings to non‑technical stakeholders.
• Able to work independently or collaboratively in a fast‑paced and operationally critical environment.
• Willing to be on‑call or provide support outside of regular hours during high‑impact incidents (if needed).
• Willing to work onsite in Palmerah, West Jakarta.
• Contract based 6 months (will be reviewed to extend).
• Able to standby during Idul Fitri holiday.

Associate

Full‑time

Information Technology

IT Services and IT Consulting

Palmerah, West Jakarta, Indonesia (Onsite)

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