Business Analyst

Job Description

• Conduct thorough analysis of client business processes, systems and requirements to identify opportunities for improvement and technological solutions
• Gather, document and validate business requirements from stakeholders across multiple departments and organisational levels
• Create detailed functional specifications, process models and requirements documentation for development and implementation teams
• Develop business cases and feasibility studies to support decision-making on proposed technology initiatives and system implementations
• Collaborate with technical teams, system architects and project managers to ensure solutions align with business objectives and technical feasibility
• Conduct stakeholder consultations and workshops to understand complex business needs and translate them into actionable technical requirements
• Perform data analysis and process mapping to identify inefficiencies and recommend optimisation strategies
• Support system testing and user acceptance testing activities to ensure solutions meet defined business requirements
• Provide ongoing support and recommendations during project implementation and post-implementation phases
• Maintain clear communication with both business stakeholders and technical teams to ensure alignment and successful project delivery

• Bachelor's degree in Information Technology, Business Administration, Computer Science or a related discipline
• Minimum 1-2 years of professional experience as a Business Analyst or in a similar requirements analysis role
• Strong analytical and problem-solving skills with the ability to break down complex business challenges into workable solutions
• Excellent verbal and written communication skills with the ability to effectively communicate technical concepts to non-technical stakeholders
• Proficiency in requirements documentation tools and methodologies such as use cases, user stories, process flows and data flow diagrams
• Experience with system development lifecycle (SDLC) and familiarity with agile or waterfall project methodologies
• Demonstrated ability to gather and validate requirements from diverse stakeholders with varying priorities and perspectives
• Strong organisational skills with the ability to manage multiple projects and priorities simultaneously
• Knowledge of enterprise systems, enterprise resource planning (ERP) or customer relationship management (CRM) platforms is advantageous
• Experience with data analysis tools and techniques
• Familiarity with business process modelling notation (BPMN) or similar process documentation standards is preferred
• Ability to work collaboratively in team environments and build strong working relationships with stakeholders at all levels