Senior Product Manager — Document Verification & Liveness

Why VIDA

VIDA is Southeast Asia’s leading digital identity network — built around a simple promise:
Verified  All. We are a licensed and certified electronic Certificate Authority in Indonesia (Komdigi/Kominfo) and we power identity verification, KYC, liveness, e-signing, authentication, and fraud defense for many of the largest banks, fintechs, telcos, and enterprises across Indonesia, Malaysia, Thailand, and the Philippines — at transaction volumes running into the millions per month at single accounts.

What you get here that you won’t get easily elsewhere:

• High ownership.

  PMs are accountable end-to-end — strategy, definition, build, launch, adoption — not narrow slices of a feature.

• Large charter of work.

  You will work across 0→1 product bets and on mature product lines already running at production scale with enterprise customers.

• Live results at scale.

  Launches show up in real-world metrics within days — fraud catch rates, FRR/FAR shifts, conversion uplift, integration go-lives at top-tier banks.

• A dynamic, inclusive culture

  grounded in trust, impact, and integrity — with competitive compensation, benefits, and meaningful runway for personal and professional growth.

You will own VIDA’s Document Verification and Liveness product lines — two of the most ML-intensive, fraud-critical surfaces in our suite — as a global product role spanning Indonesia, Malaysia, Thailand, and the Philippines. Each market brings its own document templates, regulatory regime, and fraud patterns; you will set one coherent product direction across all four.

This role is a deep partnership with our Data Science and ML teams. You will own the end-to-end product lifecycle from inception to GTM, drive trade-offs in genuinely probabilistic systems (FAR/FRR, thresholds, attack vectors), and translate complex ML behavior into language that customers, regulators, and commercial teams can act on. Comfort with ambiguity is essential.

• Own the full lifecycle of Doc Verification and Liveness across SEA — market and competitor research through PRD, build, launch, and post-launch iteration.

• Set the product quality bar with Data Science: FAR/FRR targets per risk tier, test-set methodology, and acceptance criteria across OCR, spoof/forgery, PAD, dedup, injection, faceswap, and GenAI forgery defense.

• Define target customers and prioritise ruthlessly across banking onboarding, telco SIM-reg, lending, crypto, and public sector — anchored in transaction volume, revenue, and fraud-risk evidence rather than loudest-voice requests.

• Translate ML behavior into clear external narratives for enterprise customers and regulators (BNM, OJK, BoT, BSP, Komdigi); influence pricing, packaging, SLAs, and customer-facing thresholds.

• Lead Go-to-Market with marketing, sales, partnerships, and Solutions Architecture — positioning, sales enablement, market sequencing, and structured feedback into the roadmap.

• Own early-adoption metrics: integration time-to-live, customer acceptance rates, fraud catch uplift, FRR regression, and conversion impact in live production funnels.

• 6+ years in product management, with meaningful time on Data Science / ML / AI-driven products — where probabilistic system behavior, model evaluation, and data quality were core to your PM craft.

• Prior experience in KYC, Liveness, biometrics, document verification, fraud, or digital identity preferred; strong adjacent experience in regulated B2B (fintech, banking, telco) also considered.

• Strong technical fluency: API and SDK product surfaces (mobile iOS/Android and web), 3rd-party and bespoke integration patterns, on-device vs server-side trade-offs, and instrumentation/billing/telemetry design.

• Demonstrated ability to work directly with DS / ML teams: shaping model targets and test sets, debating security‑vs‑UX trade‑offs, and translating model results into product decisions.

• High comfort with ambiguity, sharp prioritisation across competing markets, and excellent written/verbal communication and cross‑geography stakeholder management.

• Familiarity with the SEA digital identity and KYC landscape is a strong plus. Passion for digital identity, security, and AI‑driven product is a must.