Digital Operations Administrator

Qualifications

• Diploma or Bachelor s Degree in Informations Systems, Computer Science, Business Administration, Engineering, or related field
• Good understanding of digital platforms, web applications, and cloud-based systems
• 2 Years experience using ticketing system such as Jira, Service Now, Fresh service, Zendesk, or similar platforms is an advantage
• Familiar with Microsoft Office (Excel, Word, PowerPoint) and collaboration tools
• Good understanding of Basic IT concepts including databases, networking, and software applications
• Strong organizational, documentation, and administration skills
• Excellent Communication and customer service skills
• Ability to coordinate multiple tasks and manage priorities effectively
• Detail oriented with strong analytical and problem-solving abilities
• Able to communicate effectively in both Bahasa Indonesia & English
• Experience supporting SaaS platforms or digital services is an advantage

• Perform daily administrative activities to support Digital Department operations
• Monitor the operational status and health of digital platforms, including IRYS and other cloud-based applications
• Receive, record, classify and track customer issues, incidents and service requests
• Create, update and manage support tickets in the Intecs Ticketing System
• Monitor open tickets and follow up with internal teams, principals, and customers to ensure timely resolution
• Coordinate issue escalation based on priority and agreed Service Level Agreements (SLA)