Technical Support ( Desty

Technical Support (Mekari Desty) - Jakarta

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #Elevate Through Impact and raise Indonesia's software standard.

Job Description:

• Coordinate with Account Manager, Customer Support, and other commercial stakeholders by clarifying the customer’s complaint
• Provide technical support and win-win solution to customers for any issues that arise with the use of our products
• Validate all issues being escalated
• Coordinate with Product and Engineering Team to resolve product problems

Requirements:

• Candidate must possess at least a Bachelor's Degree Information System, Logistics Management, or equivalent
• Fresh graduates are welcome to apply
• Have basic knowledge in Logistic, Accounting Information System and E-Commerce ecosystem
• Have work experience, esp. in e-commerce field will be a plus point
• Familiar with MySQL will be a plus point
• Proficient in English (both written and spoken)
• Good analytical and problem-solving skills

We wish you the best. Hope to see you around soon!