VIP Relations - Team Leader
Job in
Jakarta Selatan, Jakarta, Indonesia
Listed on 2026-08-15
Listing for:
MitraComm
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
Business Intelligence, Business Systems & Technology Analysis, Data Analyst -
Business
Business Intelligence, Business Systems & Technology Analysis, Data Analyst
Job Description & How to Apply Below
Reporting & Analytics
- Prepare daily, weekly, and monthly KPI dashboards.
- Analyze ticket trends, aging, backlog, repeat complaints, and SLA.
- Create management presentations and executive summaries.
- Perform root cause analysis and recommend improvements.
- Monitor VIP & L2 ticket queues.
- Track SLA compliance and follow up on overdue cases.
- Coordinate with NOC, Field Operations, Vendor, IT, and Customer Care.
- Escalate critical customer cases based on priority.
- Follow up enhancement initiatives with IT.
- Prepare Meeting Minutes (MoM) and action trackers.
- Monitor project progress and implementation timelines.
- Maintain SOPs and operational documentation.
- Advanced Microsoft Excel (Pivot Table, XLOOKUP, Power Query preferred)
- PowerPoint presentation design
- Power BI or Looker Studio (basic to intermediate)
- SQL is an advantage
- Strong analytical thinking
- Good communication and stakeholder management
- English proficiency is a plus
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