Senior Payroll-HRIS Application Support and Product Specialist

Senior Payroll-HRIS Application Support and Product Specialist - Jakarta

Senior Customer Success and Product Specialist role focused on payroll and HRIS software implementation, support, and customer relationship management.

Key responsibilities

Conduct data analysis related to Payroll Software and HRIS implementation

Provide assistance and support in data migration, system migration, and reconciliation of salary and tax data

Conduct training for Benemica service users

Handle customer inquiries, requests, questions, and issues

Assist client during payroll process as needed

Analyze and simulate bugs and issues encountered

Coordinate with relevant teams to resolve issues according to service standards

Verify correction results and conduct software testing

Communicate workarounds and software fixes to clients

Analyze product and process for improvement

Provide guidance and mentoring to junior staff

About you

Bachelor's degree in Information Technology, Computer Science, Information Systems, Tax Management, or Communication

Service excellence mindset, solution-oriented, detail-oriented, responsible, and strong communication skills

Fresh graduates welcome; experience in tax consulting, payroll, application support, and understanding of payroll and HRIS business processes preferred

Mastery of Indonesian Income Tax (PPh
21/PPh
26) preferred

Pass knowledge test and BPJS and payroll calculation test in Indonesia

Honest and reliable

Comfortable communicating via call or video call

Confident and proactive

Willing to travel to client locations when needed

Able to communicate with clients and new contacts to provide information, assistance, and customer relationship support

About us

Benemica is a technology service provider with a vision to be a reliable, trustworthy, and fit-for-purpose application service provider in Indonesia.