Sampoerna Academy - It Is Support Officer

Company Description

SAMPOERNA ACADEMY

Our teaching philosophy encourages students to inquire, explore, innovate and communicate, providing vital skills required for leadership in Indonesia and abroad. Coupled with internationally-recognized academic credentials, we are equipping our students to compete and succeed at every stage of life. With the advent of the information age available at our finger-tips, our job as a school is to teach our students “to learn how to learn”.

Drawing from the world’s best curricula and American-based STEAM (Science, Technology, Engineering, Arts, and Math) methodologies, we are equipping our students with global exposure and an internationally-recognized academic qualification.

Our environment was created to encourage a culture of innovation and collaboration. Moreover, our integration of communication, multiple language proficiency, and collaboration in team projects set us apart from most other schools in ASEAN.

Sampoerna Academy graduates will assume leadership roles in a global society by being creative, passionate, life-long learners who are able to meet the challenges of a rapidly changing world and who care deeply for their fellow men and the environment.

The mission of Sampoerna Academy is to provide a safe, caring, and collaborative learning environment that is of the highest quality and meets global expectations for student achievement and character development. Our educational foundation is student-centered with a strong emphasis on Science, Technology, Engineering, Arts, and Mathematics (STEAM) which enables students to become mature, confident global citizens with a strong sense of purpose.

Our end goal is to prepare students for tertiary education and to make them work-ready and world-ready.

• Coordinate the implementation, administration, and support of educational applications and instructional technology across the school.
• Provide functional and technical support to teachers, staff, and students to ensure effective use of digital learning platforms and applications.
• Collaborate with academic and administrative teams to identify technology needs and develop practical system solutions.
• Manage user accounts, permissions, application configurations, and system access.
• Ensure the accuracy, consistency, and integrity of student and academic data across multiple school systems.
• Analize system and user requirements, identify process gaps, and recommend improvements to enhance efficiency and user experience.
• Coordinate with vendors and internal IT teams for system implementation, troubleshooting, maintenance, and issue resolution.
• Support teachers in integrating technology into teaching, learning, assessment, and classroom activities.
• Conduct user training and develop documentation, guides, and standard procedures for educational applications.
• Support technology projects, system testing, data reconciliation, reporting, and continuous improvement initiatives.

• Bachelor’s degree in Computer Science/Information System or a related field.
• At least 2 years of experience in a technical support role.
• Adequate interpersonal communication, both in Bahasa Indonesia and English.
• Team-oriented attitude to assist other colleagueswith technical problems.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Experienced invariety of software, hardware, and applications.
• Analytical skills to study problems and records and identify solutions.
• Preferable has experience in Schools System.

• Available to join October 2026