Job Description & How to Apply Below
- Work closely with the client to ensure effective and efficient on boarding and drive sustainedadoption over time
- Maintain a deep understanding of our solutions and content and effectively educate clients aboutthe most relevant features/functionality for their specific business needs
- Deliver effective, timely and accurate client communications (oral and written), establishing and reviewing key performance indicators with active positive engagement
- Develop and execute efficient and effective management plans for clients such as QBRs, renewals and potential up-sells
- Engage across clients organization and work collaboratively with cross functional teams
- Act as the voice of client and provide internal feedback to Product, Engineering and other teams toenhance client services
- Support the resolution of delivery, implementation or technical issues. Perform other duties as assigned
- Monitor clients usage throughout their lifecycle, to not only identify and prioritize at-risk accounts,but also proposing strategies to mitigate churn
- 2 - 4 years of enterprise experience in client facing roles such as Customer Success, Account Management or Business Development.
- Supply Chain or Logistics background is essential with some exposure to technology
- Experience working with decision-makers, product champions, and end users at both growing start-ups and large enterprises
- Experience in working with complex, multi-divisional, multi-geographical clients
- Strong leadership skills and impressive executive presence
- Ability to create structure in ambiguous situations and design effective processes
- Passion for technology and for being a part of a fast-growing SaaS company
- Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product,Marketing, Services)
- Consistent performer who handles stressful situations and deadline pressures well
- Empathy with a knack for understanding what a customer really needs and why they need it
- Bachelor's degree required
Offer:
- Competitive salary and benefits package
- Opportunity for growth and development within a fast-paced and dynamic environment
- Supportive and collaborative team culture
- Chance to work with top clients in various industries
- Training and resources to enhance your skills and knowledge
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