After-sales Engineer

Technical Support & Troubleshooting
:
Provide remote and on-site technical support to resolve complex hardware and software issues, minimizing system downtime.

Installation & Validation
:
Lead or support the installation, calibration, and operational qualification of our medical devices at customer sites.

Customer Training
:
Conduct operational and technical training sessions, empowering clinicians and engineers to utilize our systems to their full potential.

Product Feedback Loop
:
Record all repairs and service activities, summarize and analyze the repair records, identify problems, report them for resolution in a timely manner, and provide critical feedback to the R&D and Product Management teams to drive future improvements.

Preventive Maintenance & Repairs
:
Perform scheduled maintenance, inspections, and repairs of various medical equipment, ensuring compliance with all regulatory standards.

Coordination
:
Provide pre-sales, sales, and after-sales technical support in coordination with the company's sales team.

Other Tasks:
Complete tasks assigned by superiors promptly and effectively

Associate degree or above in Electronics, Mechanical Engineering
, or related fields, with knowledge of mechanical and electronics;

3+ years of experience in a customer-facing technical role
, preferably as a Field Service Engineer or After-Sales Engineer in the medical device industry.

Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues under pressure.

Excellent communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience.

Decent English listening, speaking, reading and writing skills, no barriers to English communication, and Chinese language skill is preferred.