DC Support Engineer; Hands & Feet

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Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers.

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• Physical data-centre operations at co-location facilities, including round-the-clock hands-and-feet support
• Server hardware:
  Cisco UCS (UCSC-C240-M5L/SX, UCSC-C480-M5), HPE Pro Liant (DL380 Gen
  10, DL560 Gen
  10, Apollo 4200), Dell R740/R740XD
  , Huawei; rack/stack, cable management, hardware diagnostics
• Storage hardware: HPE 3
  
  Par, Primera, Storeonce, P9500, XP24k;
  Hitachi G600/G1000/AMS
  2500;
  Pure Storage FA-m20r2;
  Dell EMC Powermax/Data Domain; drive replacement, controller swap
• SAN fabric:
  Brocade FC switches, HPE FC switches; cable replacement, port management, fabric health checks
• Backup media and tape library:
  Oracle Tape Library SL8500 — tape loading, slot management, drive cleaning
• DC operations: power (PDU, UPS), cooling (CRAC/CRAH), access management, DCIM tooling, incident escalation

• Cisco UCS Manager / Cisco IMC for server profile and firmware management
• HPE One View for server profile templates and SPP firmware updates
• Familiarity with Veeam Backup repository management and Veritas Net Backup media server operations
• Experience working in Tier III/IV co-location facilities with strict change control
• Basic network troubleshooting for Cisco and HPE switches supporting data-centre connectivity

• Provide 24×7 hands-and-feet physical support across Indonesia
• Execute hardware break-fix activities: server, storage, and SAN component replacements (Cisco UCS, HPE, Dell, Huawei, Hitachi, Pure Storage, Brocade) under direction of L2/L3 engineers
• Perform rack and stack activities for new hardware deployments; manage cable labelling, patching, and documentation
• Execute DC change tasks (PDU power checks, KVM console access, out-of-band management via iLO/iDRAC/CIMC) and document in Symphony Summit ITSM
• Support regular DC audits: asset verification, DCIM updates, power/cooling

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity, please do connect with us on our linked In TCS Asia Pacific Handle and we will be happy to guide you further.

We will review your application and will get back to you if we are considering your interest in this opportunity!