Job Description & How to Apply Below
About The Role
We are seeking an Infrastructure Operations Lead to oversee operational performance across our high-density GPU data center footprint.
This is an on-site vendor governance and technical escalation role. You will act as our primary operational anchor—managing vendor performance and holding our Managed Service Provider (MSP), Co-Location Facility Provider, and Enterprise Customers accountable to their operational standards, service contracts, and SLAs.
Key Responsibilities- 360° Vendor & Service Governance:
Oversee third-party service delivery to enforce hardware repair SLAs, ticket response times, and spare parts/RMA workflows. Ensure the co-location provider meets power and high-density cooling guarantees, while keeping enterprise customers within agreed operating boundaries. - Crisis Management & Incident Command:
Act as On-Site Incident Commander during high-severity outages or infrastructure degradation. Lead recovery efforts by coordinating across vendor engineering teams and internal stakeholders. - Incident & Executive Communication:
Provide concise, real-time updates to executive leadership and enterprise clients during major outages, translating complex technical failures into clear operational impact. - Root Cause Analysis (RCA) & Post-Mortems:
Lead technical investigations following major incidents. Audit and challenge technical RCAs provided by vendors (MSP/Colo) to identify systemic hardware, environmental, or workflow issues, ensuring permanent corrective actions are executed. - Technical Escalation & Standards:
Serve as the Subject Matter Expert (SME) for complex GPU/HPC hardware escalations that exceed standard vendor runbooks, and maintain ownership of operational standards.
- 5+ years in data center infrastructure operations, with a strong focus on third-party vendor management, SLA enforcement, and service delivery for high-density GPU/HPC platforms.
- Crisis management:
Proven ability to drive incident recovery and direct third-party vendor teams during critical data center outages under high-pressure conditions. - Stakeholder Communication:
Outstanding verbal and written communication skills to bridge technical vendor teams, internal stakeholders, and enterprise client representatives. - Root Cause Analysis (RCA) Expertise:
Demonstrated capability in methodical troubleshooting, post-incident investigations, and auditing vendor-supplied RCAs (using frameworks like 5-Whys or Fishbone) to drive long-term infrastructure reliability. - Technical & Facility Knowledge:
Solid understanding of enterprise server platforms (NVIDIA Blackwell GPU architectures, high-speed networking RoCE,infiniband) and data center facility constraints (high-density power distribution, liquid cooling). - Education:
Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
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