More jobs:
IT Business Process Analyst; BPA)
Job in
Jakarta Pusat, Jakarta, Indonesia
Listed on 2026-10-28
Listing for:
Celerates
Full Time
position Listed on 2026-10-28
Job specializations:
-
IT/Tech
Business Systems & Technology Analysis, IT Business Analyst, Data Analyst, CRM Systems & Management
Job Description & How to Apply Below
Location: Jakarta Pusat
- 1. Bachelor’s degree in Information Technology, Information Systems, Industrial Engineering, or related fields.
- 2. Minimum 2–3 years as a Business Process Analyst, Business Analyst, System Analyst, or in a similar role.
- 3. Familiar with Product management skills; knowledge of CRM, customer apps, websites, or e-commerce/marketplaces is preferred.
- 4. Previous involvement in projects related to CRM, omnichannel, customer service, contact centers, sales, or customer engagement.
- 5. Understanding of customer journey processes and customer interactions across various channels.
- 6. Understanding of concepts such as customer profiles, interaction history, case management, leads, complaints, and service monitoring.
- 7. Experience using SQL, Excel, Power BI, Tableau, or other data analysis tools.
- 8. Familiarity with Jira, Confluence, Draw.io, Visio, Miro, or similar documentation tools.
- 9. Understanding of Agile, Scrum, Waterfall, or hybrid work methodologies.
- 10. Understanding of data security, access rights, audit trails, and customer data protection.
- 11. Ability to learn quickly, think critically, and confidently seek clarification on unclear requirements.
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