Product Support Engineer — Monitoring & Troubleshooting

Job in Jakarta Pusat, Jakarta, Indonesia

Listing for: Kredivo Group

Full Time position
Listed on 2026-10-30

Job specializations:

IT/Tech
Technical Support, IT Support

Salary/Wage Range or Industry Benchmark: 66960000 - 133920000 IDR Monthly IDR 66960000.00 133920000.00 MONTH

Location: Jakarta Pusat

We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay in line with our product roadmap.

The shortlisted candidate should have high curiosity, creativity and great problem-solving skills.

About the Job

Daily monitoring for system process flow and making sure everything works.

Search any issue that can interferes with the system process flow

Help the operational team if there are obstacles in use of internal application system

Work closely with the engineering and product team for troubleshooting and solving the issue.

Help carry out simple analysis or reporting for product needs.

Create dashboards for monitoring and alerts.

About you

Solid technical background in MySQL query

Extremely strong communication skills and strong attention to details

Strong analytical, problem solving and troubleshooting skills

Ability to work well in a team, passion and self-motivation

Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points

Ability to read the code or error code is a plus points

#LI-AA1

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