Enterprise Programme Lead

Location:

South East Asia

Format:
Remote

Duration: 6 months fixed-term contract, with the possibility of extension/transition

We’re looking for an Enterprise Programme Lead to establish a new enterprise implementation and enablement offering with a leading global technology platform across APAC . The platform supports large organisations in managing their workflows, collaboration and business operations  enterprise customers, getting the most out of the technology requires more than access to the platform. It takes the right implementation approach, onboarding, training and ongoing support to ensure teams can adopt the technology effectively and achieve meaningful business outcomes.

You’ll work closely with MASH leadership and the platform’s regional team to turn an emerging partnership into a commercially viable service offering. From understanding customer demand and identifying implementation opportunities to developing service packages, pricing and delivery processes, you’ll help establish how the partnership operates and grows across the region.

This is a hands on role that brings together enterprise sales, commercial strategy, partnership development and implementation delivery. You’ll need to understand how technology vendors work with implementation partners, how services revenue is generated around enterprise software and what it takes to build a sustainable business model.

The initial engagement is focused on validating the opportunity, establishing the operating model and delivering early customer projects. As the partnership develops, there is potential for the role to grow into a full time position.

• Work with the technology partner to understand its enterprise sales pipeline and identify opportunities for implementation, onboarding, training and ongoing support.
• Assess potential customer demand and project opportunities across Singapore, Thailand, Indonesia and the Philippines.
• Develop a practical qualification process to help the partner identify customers who would benefit from implementation services.
• Establish clear handover processes between the partner’s sales and customer success teams and MASH, including when opportunities require further customer scoping.
• Build a realistic view of expected referrals, project volumes, conversion potential and revenue to inform business planning and investment decisions.
• Work with stakeholders to understand when opportunities are likely to arise, including through new sales, renewals, account expansion and existing customers requiring additional support.

• Develop a commercial model for the implementation services offering, including service packages, scopes of work, pricing, delivery costs and target margins.
• Research comparable enterprise implementation services and assess what customers are willing to pay for different levels of support.
• Recommend a pricing structure that balances customer value, delivery requirements and commercial viability.
• Build practical tools to support opportunity scoping and sales, including rate cards, proposal templates, pricing calculators and pipeline trackers.
• Develop revenue forecasts and recommend an initial budget and resourcing plan based on the expected pipeline and delivery requirements.
• Identify opportunities to refine the service offering and commercial model as customer demand and market insights become clearer.

• Establish an end-to-end implementation approach covering customer onboarding, platform setup, training, quality assurance and handover.
• Develop practical workflows, templates and delivery guidelines to ensure a consistent and scalable customer…