Technical Support Engineer – Kubernetes, Linux & Infrastructure

Technical Support Engineer – Kubernetes, Linux & Infrastructure

We are seeking a customer-focused and technically capable Field Engineer to provide on-site infrastructure deployment, software system support, and ongoing technical assistance to customers in Indonesia.

The successful candidate will work closely with Indonesian customers and operations and maintenance specialists based in China. The role combines hands-on server and network hardware deployment with Linux, Docker, Kubernetes, and application-support responsibilities.

The Field Engineer will be responsible for diagnosing technical issues, coordinating cross-border support, supporting system implementation and acceptance, and ensuring that deployed systems operate reliably.

• Communicate with Indonesian customers to understand technical requirements, identify issues, and provide appropriate technical solutions.
• Provide on-site and remote technical support for deployed hardware and software systems.
• Troubleshoot system incidents, analyse technical issues, and coordinate timely resolution.
• Escalate complex issues to operations and maintenance specialists based in China.
• Coordinate cross-border technical support activities between customers and internal technical teams.
• Provide post-deployment support and follow up on outstanding technical issues.

• Perform on-site installation, deployment, commissioning, and maintenance of servers, switches, and related infrastructure.
• Carry out rack mounting, cabling, equipment connection, labelling, and network connectivity checks.
• Support basic configuration and troubleshooting of server and networking equipment.
• Conduct routine inspections and preventive maintenance activities.
• Assist with hardware fault diagnosis, replacement, and recovery activities.

• Support the deployment, operation, and maintenance of Docker- and Kubernetes-based environments.
• Perform basic Kubernetes deployment, monitoring, troubleshooting, and daily operational activities.
• Troubleshoot container, node, service, networking, storage, and application-related issues.
• Perform Linux system administration and maintenance using common commands and diagnostic tools.
• Monitor system resources, services, processes, logs, CPU utilisation, memory utilisation, and disk usage.

• Provide technical support for software systems following deployment.
• Assist with application troubleshooting, incident resolution, and service recovery.
• Support middleware and data components such as MySQL, Redis, and Kafka.
• Coordinate with developers, infrastructure teams, and operations teams when resolving system issues.
• Support system upgrades, configuration changes, and maintenance activities.

• Assist with system installation testing, commissioning, acceptance testing, and handover activities.
• Prepare and maintain technical documentation, deployment records, operation manuals, incident reports, and support reports.
• Document troubleshooting steps, root causes, corrective actions, and preventive measures.
• Provide basic system training and operational guidance to customers, end users, and customer technical teams.
• Ensure that all assigned technical tasks are completed accurately and within the required timeline.

• Hands-on experience with Kubernetes and Docker
  .
• Good understanding of Kubernetes core components, container deployment, daily operations, and basic troubleshooting.
• Proficiency in Bahasa Indonesia and English
  , with the ability to communicate effectively with customers and international technical teams.
• Familiarity with physical servers and networking products,…