More jobs:
Job specializations:
-
IT/Tech
Systems Administrator, Cloud Computing: Infrastructure & Operations, IT Support, IT Infrastructure
Job Description & How to Apply Below
- Handle escalated incidents and service requests from the EOS L1 team related to Lintasarta’s Cloudeka private cloud services.
- Perform advanced investigation and troubleshooting of cloud infrastructure components, including virtual machines (VMs), networks, storage, operating systems, and supporting services.
- Conduct Root Cause Analysis (RCA) and recommend corrective and preventive actions to resolve technical issues.
- Restore services and ensure incidents are resolved in accordance with Service Level Agreements (SLAs), incident priorities, and operational procedures.
- Handle service requests and configuration changes in accordance with established change management procedures.
- Collaborate with L1, L3/Engineering, infrastructure teams, and external vendors to resolve technical issues affecting Lintasarta’s Cloudeka services.
- Monitor service performance, analyze logs, and identify potential issues that may affect service availability and stability.
- Document investigation findings, resolution steps, and RCA results in the ticketing system.
- Provide technical guidance and knowledge sharing to the EOS L1 team to improve troubleshooting capabilities.
- Identify recurring issues and recommend improvements to enhance the stability, availability, and service quality of Lintasarta’s Cloudeka private cloud services.
Qualifications:
- Minimum Diploma (D3) or Bachelor's degree (S1) in Informatics Engineering, Information Systems, Computer Engineering, or a related field.
- 2–3 years of experience in IT Infrastructure, Cloud Operations, System Administration, or IT Service Management.
- Understanding of private cloud concepts, virtualization, virtual machines, backup, networking, storage, and Linux/Windows operating systems.
- Familiarity with Incident Management, Problem Management, Service Request Management, and Change Management processes.
- Strong troubleshooting and systematic technical analysis skills.
- Understanding of SLAs, incident prioritization, escalation procedures, and Root Cause Analysis (RCA).
- Experience using monitoring tools, log analysis tools, and ticketing systems.
- Good communication, cross-functional coordination, documentation, and problem-solving skills.
- Willingness to work in shifts or on-call arrangements based on operational requirements.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction