Senior Service Center; Mobile Phone

This role involves providing technical leadership and support across mobile phone service operations, including training delivery, technical analysis, quality monitoring, and coordination with service centers and internal teams on technical issues and improvements.

Develop training curriculum and technical materials; deliver online, onsite, and offline technical training for Engineers

Analyze product issues and create Service Bulletins as technical solutions

Handle daily technical consultation through GSPN and develop FAQ/technical bulletins

Review and approve SAW exceptions, including Part S/N, Software Upgrade/SVC Connection, and Overseas Software Exception

Manage Fenrir account, including account creation, reset, maintenance, and usage monitoring

Conduct Technical VOC analysis, case studies, and provide technical support to VOC team

Monitor and improve repair quality at Service Centers and provide training to Engineers requiring improvement

Perform DAP (Dead On Purchase) technical analysis and approval

Monitor EWP (Early Warning Process) and PLM for new model/product issues and defect tracking

Monitor Galaxy Diagnostic App and Writing IMEI App, including troubleshooting and reporting

Minimum D3/S1 education, preferably in Electrical Engineering, Telecommunications, Informatics, or related field

Minimum 10 years experience as Technical Support, Technical Engineer, Service Engineer, or similar position in mobile phone industry

Proficiency in mobile phone technology, repair tools, JIG, diagnostic tools, hardware and software troubleshooting

Experience in technical training, service center operation, and technical documentation

Strong analytical, problem-solving, communication, and coordination skills

Business Support Services More than 10,000 employees

Established in Jakarta on December, 10 2001. Our main focus are in providing and managing outsource of manpower, currently handled + 12,000 (twelve thousand) Outsource Employees in various outsource positions that spread all over Indonesia

Established in Jakarta on December, 10 2001. Our main focus are in providing and managing outsource of manpower, currently handled + 12,000 (twelve thousand) Outsource Employees in various outsource positions that spread all over Indonesia